Jenny Glenn
Instructional Designer
What kind of learning challenge
are you trying to solve?
Whether you need smoother onboarding, clearer guidance, or scenario-based practice, I design learning experiences that make important information clear, interactive, and easy to apply.
-Selected Work-
AI Supported Scenario Coaching Practice
AI Support Agent Scenario Coach (Custom GPT)
Enables support agents to practice real-world customer interactions and receive AI-powered feedback on tone, judgment, and risk.
Audience: Customer support agents
Tools: ChatGPT, Figma
Interactive eLearning in Articulate Storyline
Construction Finance Training (Built in Articulate Storyline)
Developed for CFMA (Construction Financial Management Association), this accredited interactive training helps service providers understand key construction finance concepts and support clients with confidence .
Audience: Service providers in the construction finance industry
Tools: Articulate Storyline 360, Adobe Photoshop, Adobe XD
Image Updates in Progress on the following two Projects:
Scalable Healthcare Video Training Library
TeleVox Video Library Case Study
Created a client-facing video training library to support adoption during a major healthcare platform migration. Short, task-based tutorials helped users navigate new self-service workflows, reduce reliance on live training, and access support at the moment of need.
Audience: Healthcare Omnichannel platform clients
Tools: Chat GPT, Murf-ai, Camtasia Studio, Vyond
AI-Assisted Storyline Training Prototype for Elder Healthcare
