Jenny Glenn
Instructional Designer
What kind of learning challenge
are you trying to solve?
Whether you need smoother onboarding, clearer guidance, or scenario-based practice, I design learning experiences that turn complex information into clear, interactive guidance learners can use with confidence.
-Selected Work-
AI Supported Scenario Coaching Practice
AI Support Agent Scenario Coach (Custom GPT)
Enables support agents to practice real-world customer interactions and receive AI-powered feedback on tone, judgment, and risk.
Audience: Customer support agents
Tools: ChatGPT, Figma
Interactive eLearning in Articulate Storyline
Construction Finance Training (Built in Articulate Storyline)
Developed for CFMA (Construction Financial Management Association), this accredited interactive training helps service providers understand key construction finance concepts and support clients with confidence .
Audience: Service providers in the construction finance industry
Tools: Articulate Storyline 360, Adobe Photoshop, Adobe XD
Scalable Healthcare Video Resource Library
TeleVox Video Training Resource Library
Created a client-facing video training resource library to support adoption during a major healthcare platform migration. Short, task-based tutorials helped users navigate new self-service workflows, reduce reliance on live training, and access support at the moment of need.
Audience: Healthcare Omnichannel platform clients
Tools: Chat GPT, Murf-ai, Camtasia Studio, Vyond
Representative visuals used due to client confidentiality
Image Updates in Progress on the following Project:
AI-Assisted Storyline Training Prototype for Elder Healthcare
