Jenny Glenn
Instructional Designer
What kind of learning challenge
are you trying to solve?
Whether you need smoother onboarding, clearer guidance, or scenario-based practice, I design learning experiences that make important information clear, interactive, and easy to apply.
Selected Work
AI Supported Scenario Coaching Practice
AI Support Agent Scenario Coach (Custom GPT)
Enables support agents to practice real-world customer interactions and receive immediate,
AI-powered coaching feedback on tone, judgment, and risk.
Audience: Customer support agents
Tools: ChatGPT, Figma
Interactive eLearning in Articulate Storyline
Construction Finance Training (Built in Articulate Storyline)
Developed for CFMA (Construction Financial Management Association), this interactive training helps service providers understand key construction finance concepts and better support their construction company clients.
Audience: Service providers in the construction finance industry
Tools: Articulate Storyline 360, Adobe Photoshop, Adobe XD,