Jenny Glenn
Instructional Designer
I design learning experiences that turn complex information into real-world application.
FEATURED PROJECTS
Practical, scenario-based training using eLearning, video, animation, and AI-integrated workflows.
AI Support Agent Scenario Coach (Custom GPT)
Enables support agents to practice real-world customer interactions and receive immediate,
AI-powered coaching feedback on tone, judgment, and risk.
Audience: Customer support agents
Tools: ChatGPT, Figma
Construction Finance Training (Built in Articulate Storyline)
Developed for CFMA (Construction Financial Management Association), this interactive training helps service providers understand key construction finance concepts and better support their construction company clients.
Audience: Service providers in the construction finance industry
Tools: Articulate Storyline 360, Adobe Photoshop, Adobe XD, Well-Said Labs